Your Questions / Answers
Our FAQ, learn more about the campsite and get all the answers to your questions.
Is it possible to use a barbecue on the site ?
Yes, of course but please take normal safety precautions to protect the environment and you and your family.
Alternatively, you can also use the fixed barbecues provided on the campsite. (Grills are available from reception)
Is it possible to reserve a specific pitch ?
Upon arrival you will be allocated a suitable pitch.
However, you can give us your wish list and always to whatever extent possible, we will try and meet your needs eg near the pool or toilets…
What are the conditions when others come to visit me at the campsite ?
For a short visit of less than two hours, we ask visitors simply to present themselves at reception. For visits of more than 2 hours, the price is 3 € / person. (The client may ask us prior to the visitors arrival to add the price on to the invoice).
If the visit includes one or more nights, the campsite pitch rate applies. (Visitors are still required to visit the reception).
If the visit includes one or more nights, the rental rate (1/7 per night) applies. (Visitors are still required to visit the reception).
Are the hot showers free of charge ?
Yes, the toilet block on the campsite is open to everybody. This of course includes, toilets, sinks and showers with hot water, but also a large room with a bathtub and changing table for babies and toilet facilities for the disabled.
Is it possible to rent a refrigerator ?
Yes, on request (limited number), we will install it on your pitch (under cover only of a tent, awning or another, which is not included!)The refrigerators are “Table Top” 110L for 5.50 € / day with a minimum of 7 days.
You will need a pitch with electricity. A deposit of € 50 is requested.
We can also offer for sale a bottle of (1.5 L) of frozen mineral water for 1.5 €.
For hygiene reasons, we cannot freeze cooling blocks or personal water bottles.
Do you rent linen ?
Yes, at a price of 11.50 € for a pair of sheets for double beds and € 9.50 for the pair of sheets for single beds.
Are animals allowed on the site ?
Yes, four-legged companions are welcome but we ask that you respect the rental furniture and clean up after them. They are subject to special pricing (like the pitches), 2.50 / night.
Is it possible to park more than one vehicle on the pitch ?
Yes, but please notify us when booking the pitch. A specific tariff applies (per pitch) of 1.60 € / night in low season up to 3 € / night in peak season.
Can we buy bread and pastries on site ?
Yes, every day throughout the opening period of the campsite , but only by pre-ordering the day before.
Note: bread and pastries (from the artisan baker of La Chapelle-Aubareil) can be collected from the reception, at 9am in low and mid season and in July / August at 8:30 am from the bar.
Where can we do food shopping ?
The grocery store of the campsite is very handy for providing your needs. The nearest supermarket is in Montignac (Intermarché) about 10 minutes by car.
Do you have a washing machine, dryer and ironing facilities ?
A washing machine ( up to 7 kg )and professional dryer are at your disposal for a fee. Tokens can be purchased at the reception (the washing powder is provided with the token for the machine).
For ironing, you are welcome to borrow our ironing boards and irons.
Do you have a phonebox ?
Not at the campsite, but in the village around 1200 m away, there is a card phonebox.
How does the WIFI work ?
Access to the Internet is free for up to 4 hours / day on the campsite.
Are the facilities free ?
Access to the pool area, the playground, the bouncy castle and trampolines is included in the price of your stay.
Most other facilities are also free (such as morning activities for children from age 3 up or karaoke in the evening), or with a minimal fee (2 € / grid) for LOTO. Only activities with an external organisation (canoeing) or which include a meal ( hiking, evening themed meals) are extra.